Information and advice on choosing a Hosted (Cloud) Voice Pr

. Healthcare & Medical

This  sector heavily relies on integrations with Electronic Health Record  (EHR) systems for streamlined patient communication and compliance.

• Key Integrator: SpinSci (No direct relationship)
   
  • SpinSci provides crucial EHR integration capabilities for many CX platforms.
  • UCaaS Integrations: Avaya, Cisco, Intermedia, RingCentral, Vonage, Webex, Zoom, 8x8.
  • CCaaS Integrations: Amazon Connect, Avaya, Cisco, Genesys, Five9, Intermedia, NICE CXOne, RingCentral, Vonage, 8x8, Zoom.
  • AI Integrations: Amazon Lex, Google CCAI (Ujet).
  • Note: SpinSci licenses are typically required in addition to the UCaaS/CCaaS licenses.
• Vendor Specifics:
   
  • RingCentral:
     
    • Offers modernized patient care communications with EHR integrations (often via SpinSci) and generative AI features.
    • Reference: RingCentral Healthcare Press Release
    • SpinSci Integration Details: SpinSci Ecosystem Integrations
  • Ooma:
     
    • Utilizes Synchronizer API for features like patient call pop (e.g., with NexHealth).
    • Reference: Ooma & NexHealth
  • Vonage:
     
    • Provides dedicated healthcare solutions, often leveraging SpinSci for EHR integrations.
    • Reference: Vonage Healthcare Solutions
  • Nextiva:
     
    • Offers specific healthcare phone service solutions.
    • Reference: Nextiva Healthcare Phone Service
  • Intermedia (CCaaS):
     
    • Recommended for 25+ CCaaS seats.
    • Patient Assist: Screen-pop with patient validation for compliance (Know Me Pop).
    • Patient Engage: Inbound  IVR workflow with EHR integration for voice self-service (uses Google  Dialogflow for conversational speech; customer needs a Google Dialogflow  account).
    • Patient Notify: Outbound  workflow for payment reminders, appointment reminders, prescription  refill reminders. Offers more flexibility than some native EHR reminders  (e.g., rescheduling). Can help reduce no-show rates.
    • Reference: Intermedia Healthcare Solutions
  • Zoom:
     
    • General healthcare industry solutions.
    • Reference: Zoom for Healthcare
    • SpinSci Integration: Available for specific NextGen EHR versions (NGE 5.9.0, 5.9.1, 5.9.2, 5.9.3, 5.9.4, 6.2021.1, 8).
    • Reference: SpinSci for NextGen through Zoom Marketplace
    • NovelVox Integration: For EHR/CoreBanking integrations not pre-built in Zoom's marketplace. (Note: Involves implementation and ongoing fees).
    • Reference: NovelVox for Zoom
  • Mango Voice:
     
    • Primarily targets the Dental sub-vertical.
    • Lists several Practice Management Software (PMS) and Patient Engagement Software (PES) integrations.
  • Weave:
     
    • Offers solutions for patient communication and engagement.
    • Reference: GetWeave
  • 8x8:
     
    • Provides healthcare-focused communication solutions.
    • Reference: 8x8 Healthcare Solutions
  • Dialpad:
     
    • Offers communication solutions for the healthcare industry.
    • Reference: Dialpad for Healthcare
  • GoTo:
     
    • Provides solutions tailored for healthcare organizations.
    • Reference: GoTo Healthcare

II. Financial Services, Banking & Insurance

This sector prioritizes security, compliance, and integration with core banking or financial management systems.

• Vendor Specifics:
   
  • RingCentral:
     
    • Offers business communications solutions for financial services.
    • Reference: RingCentral for Financial Services
  • Ooma:
     
    • Provides business phone services tailored for financial services.
    • Reference: Ooma for Financial Services
  • Nextiva:
     
    • Offers communication solutions for financial services businesses.
    • Reference: Nextiva for Financial Services
  • Vonage:
     
    • Provides solutions for the financial services industry.
    • Reference: Vonage for Financial Services
  • Zoom:
     
    • Integrates with NovelVox for core banking system integrations.
    • Reference: NovelVox
  • Five9:
     
    • Offers CCaaS solutions for financial services.
    • Reference: Five9 for Financial Services
  • NICE:
     
    • Provides CX solutions for financial services.
    • Reference: NICE for Financial Services
  • Talkdesk:
     
    • Offers call center solutions for financial services.
    • Reference: Talkdesk for Financial Services
  • Genesys:
     
    • Provides CX solutions for financial services.
    • Reference: Genesys for Financial Services

III. Hospitality

Integration  with Property Management Systems (PMS) is often a key requirement.  Analog gateway support for in-room phones can also be crucial.

• Key Integrator: DuVoice ( No direct relationship)
   
  • A 3rd party PMS integrator.
  • Integrates  with UCaaS platforms like Metaswitch, Mitel, Netsapiens & SkySwitch  SNAPsolution, RingCentral, Ribbon Kandy, Verve, and more.
  • Connects with many PMS platforms.
  • Reference: DuVoice PMS/PBX Integration
• Vendor Specifics:
   
  • Ooma:
     
    • Offers business phone services for the hospitality sector.
    • Reference: Ooma for Hospitality
  • RingCentral:
     
    • Integration with TigerTMS (likely billed separately) for hospitality-specific features.
    • Reference: RingCentral App Gallery - TigerTMS iLink
  • EvolveIP:
     
    • Offers solutions for the hospitality industry.
    • Reference: EvolveIP Hospitality Solutions
  • Windstream Enterprise:
     
    • Offers Virtual PBX for the Hospitality Industry.
    • Reference: Windstream Enterprise Hospitality News
  • Broadvoice:
     
    • Notable for its concurrent per-call-path pricing model, which can be attractive for hospitality.
  • Lingo:
     
    • Offers "Hospitality Voice" solutions.
    • 
       
  • Mango Voice:
     
    • Appears  suited for smaller, boutique hospitality locations. May have  limitations regarding existing PMS integrations or high-density analog  gateways.
    • Reference: Mango Voice
  • IPFone:
     
    • Provides hospitality phone systems.
    • Reference: IPFone Hospitality Phone System
  • Crosswind VoIP (Pilot Services LLC):
     
    • Offers solutions for hospitality and senior living.
    • Reference Hospitality: Crosswind VoIP Hospitality
    • Reference Senior Living: Crosswind VoIP Senior Living

IV. Auto Dealerships

Integration with Dealer Management Systems (DMS) or VIN lookup solutions can be beneficial.

• Vendor Specifics:
   
  • IPFone:
     
    • Utilizes a 3rd party integrator for VIN solutions.
  • RingCentral:
     
    • Offers integrations relevant to dealerships on some platforms via partners like Purple.

V. SLED (State, Local, Government, Education)

FedRAMP authorization and compliance with specific government standards (e.g., GCC High for DoD contractors) are critical.

• FedRAMP Authorized Solutions:
   
  • NICE CXOne: FedRAMP Authorized.
     
    • References: NICE FedRAMP Product Page, FedRAMP Marketplace Listing
  • Genesys Cloud: FedRAMP Authorized.
     
    • Reference: FedRAMP Marketplace Listing
  • Zoom (Zoom for Government): FedRAMP Authorized.
     
    • Reference: FedRAMP Marketplace Listing
• Microsoft Teams Direct Routing for Government Cloud:
   
  • Direct Routing is the only way to add Teams Phone to a GCC High environment.
  • GCC High Compliance (up to DoD CC SRG Level IL4, ITAR compliant):
     
    • CallTower
    • Momentum
    • AT&T Cloud Voice for Microsoft Teams Enhanced solutions
  • GCC Compliance (up to DoD CC SRG Level IL2, not ITAR compliant):
     
    • Nuwave

VI. Retail / Franchise

Point of Sale (POS) integration, reliable connectivity, and security are common needs.

• Vendor Specifics:
   
  • Crosswind VoIP (Pilot Services LLC):
     
    • Offers POS Integration, connectivity, and security solutions for franchises.
    • Reference: Crosswind VoIP for Franchises

VII. Recruiting (Applicant Tracking System - ATS Integrations)

Streamlining communication within the hiring workflow is key.

• General Notes:
   
  • RingCentral: Has a broad ecosystem of out-of-the-box ATS integrations.
  • Vonage: Offers a flexible API platform for custom ATS integrations, plus some out-of-the-box options.
  • Nextiva: Known for its Bullhorn integration.
  • Zoom: Many integrations, often geared towards Zoom Meetings but can integrate with Zoom Phone via Zoom Workplace licenses.
• Specific ATS Integrations by Vendor:
   
  • RingCentral:
     
    • Ceipal ATS: RingCentral App Gallery
    • Crelate: RingCentral App Gallery
    • Squire: RingCentral App Gallery
    • Bullhorn: RingCentral App Gallery
    • PCRecruiter: RingCentral App Gallery
    • Voyager Infinity: RingCentral App Gallery
    • Exelare: RingCentral App Gallery
    • Zoho Recruit (via Zapier): Zapier Integration
  • Vonage:
     
    • Ceipal ATS: Ceipal Integrations
    • Bullhorn: Vonage Marketplace
    • JobDiva: Vonage Marketplace
  • Nextiva:
     
    • Bullhorn: Nextiva Integrations
  • Zoom:
     
    • Zoom Phone:
       
      • Ceipal ATS: Ceipal Integrations
    • Zoom Meetings (often part of Zoom Workplace with Zoom Phone):
       
      • OpsArc: Zoom Marketplace
      • Jobvite: Zoom Marketplace
      • Pinpoint: Pinpoint HQ Integrations
      • iCIMS: Zoom Marketplace
      • JazzHR: JazzHR Blog
      • And more available on the Zoom Marketplace.

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